Privacy Policy

Effective: March 25th, 2024

SnowCrew, powered by TrueSoft doo, Kragujevac, Serbia

1. Your Privacy Matters

At SnowCrew, your privacy and data security are as important as fresh powder on a bluebird day. Whether you're carving solo or riding with your crew, we’re committed to protecting your personal information and being transparent about how we collect, use, and share it.

We’re not into creepy tracking or spammy behavior. Our philosophy is simple:

• We only ask for data we need.
• We don’t share your personal data unless required by law, needed to operate our services, or to protect your rights.
• We don’t store anything longer than necessary.

This document outlines our commitment to safeguarding your personal data while delivering a fun and performance-enhancing skiing and snowboarding experience.

2. Who We Are

SnowCrew is developed and maintained by TrueSoft doo, located in Kragujevac, Serbia. This Privacy Policy explains how we collect and handle your data when you use our mobile app, website, and services.

If you have questions, contact us at:
Email: [email protected]
Website: snow-crew.net
Address: TrueSoft doo, Kragujevac, Serbia

3. What We Collect (and Why)

• Account Info: Name, email address, password, profile photo — to set up your profile, sync sessions, and secure your account
• Location Data: GPS data (with permission) — to track runs, stats, and emergencies; background tracking only with explicit device permissions
• Activity & Usage: Lift rides, runs, vertical meters, etc. — for performance insights
• Device Info: Device type, OS version, app version, crash logs, cookies — for stability and experience
• Optional Data: Photos, notes, gear, gender, height, weight — for personalization (optional)

4. How We Use Your Data

• Track performance and generate stats
• Suggest connections and enhance social features
• Improve insights and app features
• Send you important updates (no spam!)

5. Your Control, Your Choice

• Enable/disable GPS in phone or app settings
• Manage visibility of profile and activity
• Control notifications and email preferences
• Request data export or deletion anytime

6. Sharing and Third-Party Services

We don’t sell your data. Period.

• With your consent for features like Apple Health
• To comply with legal or safety requirements
• With secure third-party service providers

We use SSL and multiple security layers. Location sharing is only visible to your selected friends.

7. Data Storage and Security

Data is encrypted during transfer and at rest. We use strong security practices, and only authorized team members may access data when absolutely necessary.

8. Children’s Privacy

SnowCrew is not for users under 13. If we discover data collected from a child, we will delete it immediately.

9. International Users

By using SnowCrew, you agree your data may be processed in Serbia or where our partners operate. We comply with GDPR standards.

10. Policy Updates

We may update this policy as features or laws change. Continued use of SnowCrew means you accept the updates.

11. Governing Law

This policy is governed by the laws of Serbia.

12. Disclaimer

Use SnowCrew at your own risk. We’re not liable for issues from app usage, device damage, or misuse. Please follow all local laws and ski/snowboard safely.

13. Contact Us

Email: [email protected]
Address: TrueSoft doo, Kragujevac, Serbia